Frequently Asked Questions
Everything you need to know about sending flowers to Malaysia from abroad, from delivery days and address formats to festival etiquette.
Ordering and delivery to Malaysia
How do I send flowers to Malaysia from abroad?
Choose an arrangement on FloristsMalaysia, select the size and delivery date, enter the recipient's address and Malaysian mobile number, type your card message and pay by card or PayPal. You can order from the US, the UK, Europe, Australia, China, Singapore or anywhere else. A Malaysian address should include the house or unit number, the road (Jalan), the housing estate or condominium name, the five-digit postcode, the city and the state. For condominiums, give the block, floor and unit in full. A local florist prepares the flowers by hand and delivers them to the door.
Which cities in Malaysia do you deliver to?
We deliver to every town in Malaysia through local florists, in both Peninsular Malaysia and the Borneo states of Sabah and Sarawak. Popular destinations include Kuala Lumpur, Petaling Jaya, George Town, Johor Bahru, Ipoh, Malacca City, Kuching and Kota Kinabalu. Enter the postcode at checkout and the order goes to a florist serving that area. For small islands or very remote villages, message us through the contact form before ordering so we can confirm the details.
Can you deliver to condominiums, gated communities, offices and hospitals?
Yes. Most urban Malaysians live in condominiums or gated estates with a guardhouse, and florists deliver to them every day. The guard normally phones the resident before allowing a delivery in, so a working mobile number is essential. Florists also deliver to offices, hotels, universities and most hospitals. For a hospital, give the patient's full name and ward, plus the bed number if you have it. For an office, add the company name and floor.
What happens if the recipient is not at home?
The florist may call the recipient to coordinate, which is why a phone number is required. If the recipient is not available, the flowers may be left with a neighbour, a reception desk or a concierge, or the florist arranges another attempt. In Malaysia it helps to name a family member who is usually at home, since many households include parents or grandparents who can receive the bouquet.
Delivery times and dates
Is same-day flower delivery available in Malaysia?
No, same-day delivery is not offered in Malaysia. Delivery is next-day nationwide, Monday to Saturday. Order before midnight local time, which is Malaysia Time, eight hours ahead of GMT, and a local florist delivers on the next delivery day. An order placed on Saturday is delivered on Monday, because there are no Sunday deliveries. Malaysia has a single time zone and no daylight saving, so the cut-off is the same from Penang to Sabah.
Do you deliver on Sundays and public holidays?
No. We do not deliver on Sundays or on main national public holidays, for example the first days of Chinese New Year and Hari Raya Aidilfitri, Merdeka Day on 31 August and Malaysia Day on 16 September. The date picker blocks those dates. This applies in every state, including Kedah, Kelantan and Terengganu, where the local weekend is Friday and Saturday. For a festival, choose a delivery date one or two days before it.
Can I pick a delivery time or order well in advance?
You can request a time window and schedule up to about three months ahead. Deliveries take place during the day. Write a preferred window in the delivery instructions, such as morning or after office hours, and the florist tries to meet it, but exact times are not guaranteed. Booking early is a good idea for Valentine's Day, Mother's Day and the week before Chinese New Year, when florists across Malaysia are at their busiest.
Flowers, sizes and add-ons
What do Regular, Upgraded and Deluxe mean?
They are the three sizes in which most arrangements are offered. Upgraded has about 30% more flowers than Regular, and Deluxe about 60% more. The photo of each product shows the Upgraded version, so Regular will be somewhat smaller and Deluxe more abundant. The design and colour scheme are the same whichever size you choose.
Will the flowers be the same as in the picture?
The bouquet will follow the same style and colours, though single stems may differ. A local florist makes each order by hand from that day's fresh stock. When a flower is out of season locally, the florist may substitute flowers of equal or higher value in the same colours and style. Many flowers sold in Malaysia are grown in the Cameron Highlands or imported, so supply can tighten around festive peaks and during the monsoon months.
What can I add to my bouquet?
You can add a box of chocolates, a glass vase, a plush teddy bear, a greeting card, balloons or a bottle of wine. Every order includes a free printed card message, so your words always travel with the flowers. One local note: alcohol is not an appropriate gift for Muslim recipients, who make up a majority of Malaysians, so choose chocolates, a vase or a teddy bear unless you know the recipient drinks.
Do you sell cakes, fruit baskets or hampers?
No, we do not sell cakes, food hampers or other gifts. FloristsMalaysia specialises in fresh flowers from local florists, plus a short list of add-ons: chocolates, a glass vase, a teddy bear, a greeting card, balloons and a bottle of wine. For a more generous present, consider the Deluxe size with a vase, so the recipient can display the flowers straight away.
Payment and orders
Which payment methods do you accept, and what currency am I charged in?
We accept international credit and debit cards (Visa, Mastercard and American Express) through Stripe, and PayPal. The checkout is secure and encrypted. Every order is charged in US dollars (USD). For reference, the site can also show approximate prices in euros and Malaysian ringgit, but the charge on your statement is the USD amount, converted by your bank or PayPal if needed.
How much does delivery to Malaysia cost?
The delivery fee is a flat USD 14.95 per order for any address in Malaysia, with no other surcharges. It is the same for a condominium in Kuala Lumpur, a house in Ipoh or a home in Kuching. You see the fee at checkout before paying, along with the arrangement and any add-ons.
Can I change or cancel an order after paying?
Yes, changes and cancellations are free up to 24 hours before the delivery date. You can correct the address, move the date, edit the card message or cancel entirely. Closer to delivery we do what we can on a best-effort basis, because the florist may have already prepared the order. Use the contact form at /page/contact and quote your order number.
What if there is a problem with the flowers?
Write to us within 24 hours through the contact form at /page/contact and attach a photo. If the flowers arrived damaged or are clearly different from what was ordered, we arrange a replacement or a refund. Please include the order number, and ask the recipient to take the picture as soon as possible, since Malaysia's heat affects cut flowers quickly.
Do I get an order confirmation, and how can I contact support?
Yes. You receive an email confirmation with the order number right after ordering. For questions, use the contact form at /page/contact. Replies usually arrive within a few hours, and quoting your order number gets you faster help. If you cannot find the confirmation email, look in your spam or promotions folder.
Occasions and etiquette in Malaysia
When is Mother's Day in Malaysia?
Mother's Day in Malaysia is celebrated on the second Sunday of May. Carnations and roses in pink and red are the favourite choices. Because there are no Sunday deliveries, schedule the bouquet for the Saturday before, which is also when many families gather for a meal. Father's Day follows on the third Sunday of June, and Teachers' Day on 16 May is another date when Malaysians give flowers.
Which festivals are the main occasions for flowers in Malaysia?
Chinese New Year, Hari Raya Aidilfitri, Deepavali and Christmas are the big four, reflecting the country's Chinese, Malay, Indian and Christian communities. For Chinese New Year people favour orchids, pussy willow and red or gold arrangements that suggest good fortune. During Hari Raya, flowers are a gracious gift for the host of an open house. Valentine's Day is popular in the cities, and graduation bouquets at university convocations and flowers for business openings are firm Malaysian habits.
Are there flowers or colours I should avoid in Malaysia?
Yes, a few. For Chinese Malaysian recipients, white and yellow chrysanthemums and all-white bouquets are associated with funerals, so avoid them for happy occasions, and do not send flowers in sets of four, a number that sounds like the word for death. Among Malays, frangipani is linked with cemeteries. Red, pink, orange and mixed bright colours are safe and cheerful for almost everyone. Skip the wine add-on for Muslim recipients.
What is the etiquette for sympathy and funeral flowers in Malaysia?
It depends on the family's religion. Chinese Buddhist and Taoist wakes usually last several days, and wreaths or condolence arrangements in white and yellow are sent to the funeral parlour or the home. Christian families also welcome wreaths. Muslim burials normally take place within a day and flowers are not part of the custom, so a personal message is more fitting, with flowers for the family at a later date if you wish. Hindu funerals use garlands, generally arranged by the family.
Who is behind FloristsMalaysia?
FloristsMalaysia is operated by Flowers Worldwide LLC, a US-registered company. It is a sister brand of abcFlora.com, which offers worldwide flower delivery, and FlowersCloud.com. Orders are fulfilled by local florists in Malaysia, who prepare every arrangement by hand and deliver it to the recipient's door, so the flowers are fresh and suited to the local climate.